Shipping policy

Last Updated: June 2026
Welcome to VIXEL. We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for details regarding order processing, shipping times, and delivery procedures. �
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Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly extended. �
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Shipping Time
Estimated delivery times:
Pakistan: 3–7 business days
International Orders: 7–20 business days (depending on destination)
Please note that delivery times are estimates and may vary due to courier delays, customs processing, weather conditions, or other unforeseen circumstances. �
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Shipping Charges
Shipping charges are calculated at checkout based on your location and selected shipping method.
Any free shipping promotions will be clearly displayed on our website when available.
Order Tracking
Once your order has been shipped, you will receive a confirmation message or email containing tracking information (if available). Customers can use the tracking number to monitor their shipment status. �
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Incorrect Address Information
Customers are responsible for providing accurate shipping information. VIXEL is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate and resolve the issue. �
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Delays Beyond Our Control
Delivery delays may occur due to weather conditions, customs clearance, courier service disruptions, or other circumstances beyond our control. We appreciate your patience and understanding. �
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Contact Us
If you have any questions regarding shipping or your order, please contact us:
Store Name: VIXEL
Phone: 0300-9843151
Thank you for shopping with VIXEL.